SmallBizGenius Analysis
CVS receives mixed reviews, with many customers reporting significant issues with pharmacy services and customer support. While some locations and individual employees are praised, the overall sentiment is largely negative due to widespread problems with automated systems, long wait times, and inconsistent service quality.
Category Breakdown
Scores based on analysis of 288 recent reviews
Pharmacy Phone System Issues
2.0/10Many reviewers complain about the automated phone system, citing difficulties in reaching a live person, confusing menus, and dropped calls. For example, one reviewer described the new AI phone system as a "rage inducing failure."
30 reviews mention thisCustomer Service Problems
3.0/10Numerous reviewers report negative experiences with customer service, including rude or unhelpful staff, long wait times, and difficulty resolving issues. One reviewer stated, "Store employees are rude and condescending, with no way to place meaningful complaints."
25 reviews mention thisPrescription Issues
3.5/10Several reviewers mention problems with their prescriptions, such as errors in filling, delays in processing, and difficulty transferring prescriptions. A reviewer shared, "My own experience they are always getting my proscription wrong."
20 reviews mention thisInconsistent Service Quality
5.0/10Some reviewers report positive experiences at specific CVS locations or with particular employees, while others describe consistently poor service. One reviewer noted, "Good at some locations but bad at others."
15 reviews mention thisPricing Concerns
4.0/10A few reviewers express concerns about high prices for over-the-counter items and prescriptions compared to other stores or with GoodRX coupons. One reviewer mentioned, "CVS OTC items are more then double the prices from every other pharmacy outlet."
8 reviews mention thisPositive Staff Interactions
8.0/10A minority of reviewers praise specific CVS employees for their helpfulness, professionalism, and caring attitude. For example, one reviewer commended "Lance at 8560 hulen st. Fort worth texas" for his pleasant and efficient service.
12 reviews mention thisPros & Cons
What Customers Love
"Fast delivery and great serviceI’m happy to have them in my neighborhood"
"The counter staff are patient and very professional, Nadia. The pharmacist was terrific and very caring and helpful."
"I trust CVS products and savings. CVS brands are trusted in my household."
Common Complaints
"Their new AI phone system is a rage inducing failure."
"Like other reviewers, I find CVS to be slow and they do not care about helping customers at all."
"Store employees are rude and condescending"
"My own experience they are always getting my proscription wrong."
"CVS OTC items are more then double the prices from every other pharmacy outlet"
Common Questions About Cvs
Answers derived from customer review patterns
Is CVS legit and trustworthy?
Based on the reviews, CVS is a legitimate business, but its trustworthiness is questionable due to widespread complaints about customer service and pharmacy operations. While some customers report positive experiences, a significant number describe issues such as prescription errors, long wait times, and difficulty reaching staff. The negative feedback suggests that CVS may not consistently provide reliable and trustworthy service, especially concerning pharmacy-related needs. Small business owners should carefully consider these potential drawbacks before relying on CVS for their healthcare or supply needs.
Based on 45 reviewsDoes CVS have good customer service?
CVS's customer service receives overwhelmingly negative feedback in the reviews. Many customers report rude or unhelpful staff, long wait times, and difficulty resolving issues. The automated phone system is a frequent source of frustration, with reviewers struggling to reach a live person. While some reviewers mention positive interactions with specific employees, the overall consensus is that CVS's customer service is poor and unreliable. This could be a significant concern for small business owners who require prompt and efficient support.
Based on 35 reviewsIs CVS worth it for small business?
Whether CVS is worth it for small businesses depends on their specific needs and priorities. If convenience and a wide range of products are the primary considerations, CVS may be a viable option. However, the numerous complaints about customer service, prescription issues, and high prices raise concerns about its reliability and value. Small business owners should weigh these potential drawbacks against the convenience factor and consider alternative pharmacies or suppliers that may offer more consistent and reliable service.
Based on 25 reviewsWhat is CVS's return policy like?
The provided reviews do not contain sufficient information to accurately describe CVS's return policy. Therefore, it is recommended to consult the CVS website or contact a local store for details on their return policy.
Based on 0 reviewsWhy is it so hard to get ahold of the pharmacy at CVS?
Many reviewers express frustration with the difficulty of contacting the pharmacy at CVS. The primary reason cited is the implementation of a new automated phone system that is confusing, inefficient, and makes it difficult to reach a live person. Customers report being stuck in endless loops, experiencing dropped calls, and being unable to get their questions answered promptly. This issue appears to be a widespread and significant source of dissatisfaction among CVS customers.
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